Account deletion
An authorized user can ask us to close a NextOne account and delete associated data, subject to this policy and applicable law.
Hospital and clinic data
An authorized representative can request deletion of the organization's workspace and data. We may need to confirm that the person has authority to act for the organization.
Patient information
Patient information is entered and managed by the hospital or clinic, which determines the relevant record and purposes of processing. Patient requests may therefore need to be handled through that organization. We will support the hospital or clinic in acting on valid requests as far as we can.
Who can request
- Account holders, for their own accounts
- Authorized representatives of a hospital or clinic
- Patients, usually through the hospital or clinic that holds their information
Verification
We may ask for details to verify your identity and authority before acting, to protect against wrongful deletion.
What may be retained
Some data cannot be deleted immediately where needed for legal obligations, security, fraud prevention, accounting, dispute resolution or enforcing agreements.
Backups and de-identification
Deleted data may remain in backups until they are overwritten in the ordinary course. Where appropriate, we may de-identify data instead of deleting it so that it no longer identifies a person.
Timeline
We aim to acknowledge requests promptly and process valid requests within a reasonable time, or as applicable law requires.
How to request
Email support@nextone.fit from your registered email address with your name, organization, and what you want deleted.
Contact
Dotz Platforms Private Limited
Door No. 74/13, Attayampalayam East
Colony, Nasiyanur, Erode – 638107, Tamil Nadu, India
Email: support@nextone.fit