Overview
NextOne is a healthcare queue and token-management platform operated by Dotz Platforms Private Limited (“Dotz”, “we”, “us”). Hospitals, clinics, doctors and authorized staff use NextOne to manage tokens and queues. Patients can track their token on the web without installing an app.
Information we process
Organization and account information
- Name, email address and phone number
- Hospital/clinic details, role and department
- Doctor/professional information
- Authentication information
Patient information
Depending on what the hospital or clinic enters, this may include:
- Patient name, phone number, age, gender and address
- Token number, queue information, doctor/department and visit/queue status
- Payment mode and file/reference information, where applicable
NextOne is a queue and token workflow tool. It is not designed to store medical records or clinical information, and hospitals should not enter such information unless the product supports it.
How we use information
- Token and queue management, and doctor/staff workflows
- Patient token tracking
- Authentication and security
- Customer support and service operation
- Diagnostics, and fraud and abuse prevention
- Subscription and payment processing
- Improving the service
Hospital and clinic responsibility
Hospitals and clinics decide what patient information is entered and why. They are responsible for:
- Entering information lawfully
- Obtaining any permissions or consents required
- Keeping information accurate
- Controlling who has access
- Meeting healthcare and privacy obligations that apply to them
Sharing
We do not sell personal information. Information may be processed by Dotz, authorized users of the relevant hospital/clinic, and service providers that supply infrastructure, hosting, databases, authentication, payments, communication/notifications and security, only as needed to provide the service.
Third-party services
NextOne relies on third-party infrastructure and service providers. Their handling of data is governed by their own terms and policies.
Security
We use reasonable technical and organizational safeguards to protect information. No system can be guaranteed completely secure, and we cannot promise that information will never be accessed without authorization.
Retention
We keep information for as long as needed to provide the service, meet legal obligations, maintain security and accounting records, resolve disputes, keep backups and honor contracts. The period depends on the nature of the data.
Your rights
To the extent applicable law (including the Digital Personal Data Protection Act, 2023) provides, you may request access, correction or deletion of your information, or withdraw consent. Patient data is controlled by the hospital or clinic that collected it, so requests about it may need to go to that organization. See our Data Deletion Policy.
Children
NextOne is a business service and is not directed at children. Information about minors may be entered by a hospital or clinic as part of its operations, and the hospital is responsible for any consent required.
International transfers
Some providers may process data outside India. Where this happens, it is done as needed to deliver the service and subject to applicable law.
Changes
We may update this policy and will change the “Last updated” date when we do.
Contact
Dotz Platforms Private Limited
Door No. 74/13, Attayampalayam East
Colony, Nasiyanur, Erode – 638107, Tamil Nadu, India
Email: support@nextone.fit