Annual subscription
NextOne is offered as a subscription per hospital or clinic, billed for the period shown at purchase. Current pricing is shown on our website or order page and may change for future periods.
Cancellation
You may cancel by writing to support@nextone.fit from your registered email. Unless stated otherwise, access continues until the end of the paid period.
Renewal
Subscriptions renew as described at purchase. To avoid a renewal, cancel before the renewal date.
Refund requests
Refunds are not unconditional. They are considered case by case, subject to your subscription terms, the circumstances and applicable law. Please include your organization name, payment reference and reason.
Duplicate or incorrect payments
If you were charged twice or an incorrect amount, contact us promptly with the payment details. Verified duplicate or incorrect charges will be corrected or refunded.
Failed payments
If money was debited but the subscription was not activated, contact us with the transaction reference. Amounts not applied to a subscription are usually reversed by the payment provider or bank.
Service suspension
Access may be suspended for non-payment or breach of the Terms of Service. A suspension for breach does not by itself entitle you to a refund.
Taxes and GST
Prices may be subject to applicable taxes including GST. Any refund will account for taxes as required by law.
Refund processing
Approved refunds go back to the original payment method where possible. Timing depends on us and on your bank or payment provider.
Contact
Dotz Platforms Private Limited
Door No. 74/13, Attayampalayam East
Colony, Nasiyanur, Erode – 638107, Tamil Nadu, India
Email: support@nextone.fit